MGM

Scouring for Casino Info

Scouring for Casino Info

I’ve often written that if you need more info about a specific casino, you should check their website for details — about their promotions, players club, restaurants, amenities, etc. Most casinos do better than they did years ago, but it’s amazing how many still do not realize that for so many of their potential and returning customers, the website is their first go-to contact. Sadly, many casino websites are only a brief and unsatisfying resource starting point.

Where can and should you go next?

In this post, I discuss where I often go and give you some of the information I’ve learned recently, even though I can’t use another good technique I recommend, visiting a casino in person.

THE PALMS

I wanted to find details about the Palms the minute it reopened, so I checked their website. There was general information, mainly about food offerings, but very few details a serious player would need: the name of the new players club and a photo with partial views of all the various tier cards, but absolutely no details. You can sign up there for email updates, but you can’t actually sign up for a card.

So I went to vpFREE2, my usual first step for getting the nitty gritty  info I need: VP inventory, sorted by machines or games, with locations, players club details, names of hosts, and general helpful comments.

Then I went to one of my best friends, Google, and found an article titled “Palms Casino Resort Opens with New Rewards Program For Las Vegas.” Bingo! Loads of details to fill in some of my information gaps.

I always liked Vital Vegas, Scott Roeben’s blog. Scott is a man about town who worked in Vegas marketing for a long time and is very well connected and knowledgeable. So I checked his article about the Palms re-opening, which includes a lot of photos and interesting  personal opinions. He also gives a link to a Twitter message that gives a valuable tier-matching chart. Check your loyalty cards and see if you can score a higher tier level at the Palms. In fact, you can see there what other Vegas players clubs you might want to join for higher tier-matching benefits.

Now I’m waiting to hear from some you who are lucky to be able to do eyes-on research!

CZR Properties

Speaking of personal reporting I really appreciate, I recently received an email from a frugal friend giving some updates from his recent trip to Harrah’s Cherokee. The food offerings are still in a period of frustration and confusion as most of the food court, which was in the casino, is closing as the Gordon Ramsey Food Market, outside the casino, is in a slow-opening phase. Seems like they’re repositioning dining options so that they’re available to families, since you have to be 21 to enter the casino proper. However, you see many children in the hotel and other non-casino entertainment areas.

While I’m on the subject of Cherokee, I had several requests for a photo of our recent jackpot there. Some of you may have already seen it in a recent LVA YouTube (# 43).

Another way that I discover new information that sometimes doesn’t ever make it into a website is by carefully reading all casino mail, both hard copy and online. That is how I learned that a CZR player who becomes eligible for free rooms as they go up in tier credits can use these room nights in other locales besides Vegas, which is the old offer. I’m not sure whether this covers all over the U.S. or just specific ones; you would need to check with a host. You would also need to check the details; it used to be a free night every 5,000 tier credits, but I’m not sure of the limit, perhaps 6 or 7 free nights a year? Also, I’m not sure if this is a permanent benefit or temporary promotion. Again, check with a host.

MGM

Sometimes I find new information that might be mentioned on a casino website, but not for a casino where I regularly play, so I don’t check it frequently for any additions or change of benefits. That happened just this morning as I was beginning to edit and post this blog. I got an email from Southwest (my airline of choice, because there is no charge if you have to change/cancel a flight) informing me they have become a preferred partner of MGM.

MGM Rewards members who are also Rapid Rewards® Members can now earn 600 Rapid Rewards® Points for each qualifying stay at all Las Vegas MGM Rewards destinations: Bellagio®, ARIA™, Vdara™, MGM Grand®, The Signature at MGM Grand®, Mandalay Bay®, Delano™ Las Vegas, Park MGM Las Vegas, The Mirage®, New York – New York®, Luxor®, and Excalibur®.

Now to end this blog on a lighter note, some comments that made me smile when that 2016 YouTube interview “How She Made a Million” was recently re-posted.  Seems nothing goes away online and people are still wanting to give their opinions – 463  of them at last count! Yes, there are many positive reactions, but so many of them are darkly colored by their personal painful losing casino experiences.

Commenter #1: This interview was done in 2016? How are they doing today? Wouldn’t Brad be about 90 years old?

My Response:  Yep, it’s 2022 and Brad IS 90 years old.

Commenter #2:  When they become a little bit off their game mentally as they get older, they will give their life savings back to the casinos. It’s just a matter of time.

My Response: Brad is in mental decline and doesn’t play unless I’m beside him helping him remember. I’m 83 and maybe not quite as sharp as I was in 2016, but with some review play with software on my computer, the few times I get to a casino these days, I think I remember accurate strategy pretty well. And I don’t lose enough to put even a small dent in that million dollars talked about in the YouTube interview. What does put a bigger dent in life savings is paying for senior assisted living.  🙁

Today, I’m very glad we always kept on the path of frugal advantage play  and didn’t squander in our younger days those big video poker winnings!

Answers and News

Answers and News

After my last Cherokee trip report, as usual there were reader questions, which I’m always happy to answer.

Q: Did it work out that your granddaughter could take a break from her Appalachian Trail thru-hike and meet you all?

A: Amazingly, the timing was perfect. Angela and Steve had to drive only about 20 miles to pick her up. In fact, they arrived at the meeting point a little early, so Steve could walk about a mile down the trail where he met her and they could walk back together to where Angela was waiting in the car. It goes without saying that Kaitlynn enjoyed a comfortable bed, hot food, and lots of hot showers the next day and a half at the hotel before being dropped back at the trail. If you’re interested, you can subscribe to her YouTube vblog .

Q: Do you ever plan to play at other casinos or go back to Las Vegas to visit?

A: Right now, Brad’s health limits how much we can travel. The only reason we can go to Cherokee is that Angela and Steve can help us with the travel and his care. However, at the urging of Angela (and my doctor), it seems that I need a break. So Angela and Steve are going to take over his care for four days in May and I am planning a trip to Harrah’s Tahoe and meeting with an old gambling friend I haven’t seen for over two years. Needless to say, I’m excited! And although I don’t miss living in Las Vegas, I look forward to a short visit there if circumstances ever make that a possibility.

A couple of trip notes: A big positive I forgot to mention in my trip report was how nice it was to be in a totally non-smoking casino. A negative was a new thing to which I had to adjust, for the first time: paying a resort fee. We’d always been at a high enough tier level for this not to happen. And Brad’s and my comped room did not get charged this fee since I am Diamond. However, Steve is only on the Platinum tier level and he did have $26.88 added for each of the 3 nights, even though two of the nights were comped, based on his rather light play in the past. “Comped” doesn’t always mean completely free.

From the comments:

I was at Cherokee when you were there. I sat down on a VP machine and commented to a lady beside me, “Has anybody ever told you that you look just like the Queen of Comps, Jean Scott.” To my great surprise, it was you!

It’s always great to meet “frugalites” who introduce themselves and such a pleasure to have a chance to chat with kindred souls. If you ever see us in a casino, please stop to say hello. I look forward to breaks in our play to meet new friends.

Now for some casino news.

Boyd Gaming has changed the name of its players club system, from B Connected to Boyd Rewards. Evidently, it did not cut benefits at the same time – I guess they figured their earlier massacre was enough.

This change in loyalty-club names seems to be the current “good idea.” CZR changed Total Rewards to Caesars Rewards. Wynn went from Red Card to Wynn Rewards. MGM went from M Live to MGM Rewards early this year and they did do a benefit massacre at the same time.

An important hint is to always check the casino website for possible changes (usually downgrades) in their player benefits whenever they change anything about their players club – the name, tier levels, etc. You should also check it carefully when their tier level “year” is up and especially at the beginning of a new year. Often, when they drop a benefit, there is no public announcement or player notification. That benefit is just not included in the new/revised tier-benefit section of the website.

Speaking of changes, sports arenas get name changes all the time to whatever company will pay the biggest bucks for that privilege, but airports not so frequently. I never did routinely say “McCarran” Airport, so I don’t think I will ever say “Harry Reid” airport. It has always been just the “Las Vegas Airport” to me.

And finally, it’s probably crazy that I’m so excited about the Palms reopening at the end of the month when I may never enter those doors again. But just seeing the name Palms Casino brings back so many happy memories for me. Brad and I were there the first day it opened and, living very close, we spent a lot of time there. It wasn’t just at the video poker machines, either, although it was one of our favorite places for that. We had comps for everything, the nice restaurants when we wanted to entertain fancy, the food court when we wanted a quick snack, and the buffet when everyone in our party wanted something different. Also a play place with a free dance machine when the grandkids were young and they could run up a comp bill that rivaled their frugal grandma. Free movies for years and free car washes until that popular perk broke down and to our sorrow was finally removed. (I kept those free coins for years, hoping I could someday use them!) And gifts, gifts, gifts! Someday I’ll walk around the apartment and list everything I see that came from the Palms. I go to Ang and Steve’s house and even sometimes spot something there!

So even if I never get back there, I’m excited for all of you who live in Vegas and the out-of-towners who will visit the new Palms. Maybe you can bring me joy by writing about it in the Comments. I’m hoping hoping hoping that you’ll find positive things to write about!

New Year, New Updates

New Year, New Updates

I did plan to take a blog break over the holiday season, but I didn’t think it would end up being so long.

In the photo below of our family’s Buffalo-plaid Christmas celebration, you won’t see the intruder that disrupted our lives the following two weeks. It’s invisible!

Yes, unbeknownst to us, COVID was there and it attacked every adult who hadn’t been infected previously, despite all of us being fully vaccinated. Brad and I are just finishing our 10-day isolation period. He had no symptoms, but I got hit pretty hard and am still battling residue upper respiratory infections and bronchitis.

But no matter how bad I feel, I still “rest” a lot at my desk chair. And my computer keeps me connected to the outside world, including important casino news that may affect many of readers here.

TAXES

First, a lot of you are beginning to work on your 2021 tax returns and wondering if the 4th edition (eBook) of Tax Help for Gamblers will still be a good resource. There was no major federal legislation last year that required updates. The IRS clarified some cybercurrency regulations, so anyone with concerns about crypto should check with a tax professional. A change in one state’s law will make some taxpayers happy: Michigan residents can now claim a state-income-tax deduction for gambling losses they claim on their federal tax return. The law is effective for the 2021 tax year and beyond.

RESOURCES

Sadly, with the death of Darryl McEwen, we’ve lost “Seven Stars Insider,” the valuable resource for CZR players. However, I’m hoping that more VP players will join or re-join and participate more at vpFREE, which had to move to another site. (Subscribe at their new home.) We all need to help our fellow players by sharing information about VP conditions wherever we play. And vpFREE2 is still actively providing information about where the most generous games can be found, players club data, and other details from casinos all over the country.

Scot Krause still maintains the valuable Players Club Bonus Points list here on this website. He also continues to provide information on good casino promotions in “Vegas Values” on the American Casino Guide website, but now with a new once-a-month format on the second Sunday of each month beginning on January 9. The ongoing promotions page will be updated throughout the year.

Mark’s Las Vegas covers Vegas news and sometimes gives updated information about the MGM players club. Recently he posted that they were extending the Tier Credit-earning period for 2022 status by 31 days. They will count any Tier Credits earned in January 2022 toward both 2022 and 2023 status.

MGM

Speaking of MGM, I’m seeing a lot of online chatter about major changes in the players club at MGM properties and there seems to be utter confusion about what’s new and when and where the changes will come. Evidently, some changes started in November and some will be coming February 1. I haven’t played at a MGM property for many years, so I don’t have the experience to know the impact of these changes, and unfortunately, their website gives conflicting and often incomplete information.

Here are some of the details I’ve heard from experienced MGM players and internet sources, with some good news, but more disappointing downgrades. The new player loyalty system, now called MGM Rewards, will be universal at all properties instead of differing from those in Las Vegas and other regional areas. The five tier levels remain the same: Sapphire, Pearl, Gold, Platinum and NOIR, with only the threshold for reaching Pearl reduced.  Tier credits for non-gaming spend (food, lodging, etc.) have been drastically reduced. Players in the company’s sports betting and igaming system, BetMGM, can now earn rewards and tier credits.

There are too many changes for me to cover here, so I’ll give you several links that will keep you busy for many hours of study. Don’t forget to check the Q+A’s sections, which sometimes explain things more in detail.

The change that will hit video poker players the hardest is this phrase that appears over and over again: “Adjusting the way we calculate, basing it on your time played, average bet amount, and GAME TYPE.  (Caps are my emphasis!)

https://www.mgmresorts.com/en/mgm-rewards-is-coming-countdown.html

https://www.mgmresorts.com/en/mlife-rewards-program/point-calculation-change.html

https://www.mgmresorts.com/en/mlife-rewards-program/loyalty-program-changes.html

For those who coordinate with the Hyatt loyalty program, you’ll find more change info here.

FINAL GROAN

Whenever I see a casino wax eloquent about their new players club:

When we set out to reimagine our rewards program, we listened to your feedback and we did it to give you more …

To reward you appropriately we are adjusting …

We’ve completely reinvented the opportunities to reward you by …

I’m never excited … just sad!

The Flexible Gambler

The Flexible Gambler

I’ve been reading over some of the blogs I’ve been writing recently, in which I’ve been trying to give practical hints for players coping with the difficult casino environment we’re up against these days. And it occurred to me that one word can sum up all that information: “flexibility.”

The most successful gamblers are flexible. Flexibility is so important, I’m moving it way up on my list of descriptions of an effective gambler, right up there with “self-disciplined” and “hardworking.”

Someone looking for the best plays rarely sticks exclusively with a “favorite” casino. When I’m asked the most frequent question by people who know we came from Vegas — “What’s your favorite casino?” — my stock answer is, “Wherever there’s a good game or juicy promotion!”

Back in my early writings, I recommended having a “core” casino before branching out to others. That was good advice 20 years ago. And it can still be a good start or a firm foundation on which to build. But a good gambler these days is always a searcher, looking across the street, down the road, in the next city. And those whose personal lives give them wider freedom, you may find in casinos anywhere across the country looking for good-value plays.

A flexible gambler is not just looking for value in various venues, but also exploring games other than their usual ones. Many live poker players add video poker to earn more comps. Brad and I gave up blackjack in our early casino days because we were getting more abundant rewards from the players clubs from video poker. And today there are game possibilities you might have never considered in the past.

Bonus slots is a recent major opportunity. I had just a taste of that way back when with Piggy Banking, one of the first slot machines that you could watch in order to step in for the bonus when the bank was almost full. These new bonus slots require some fairly complicated math to figure out when they’re playable with an advantage. The problem, which I can’t help you with, is knowing which machines to play and when to jump in and play them. There’s some help on the Internet, but not all of it is math-trustworthy. Most players find these opportunities by talking to their math-proficient friends, many of whom are in skilled-gambler groups who share such information with one another, but not with the general public.

Another new possible game opportunity (though like bonus slots, with an advanced-math requirement) comprises the new electronic table games, particularly craps and blackjack. If, like me, you aren’t a math expert, you need one as a friend! Recently, I ‘ve stressed how important it is to cultivate relationships with other players. In my conversations with skilled players over the years, I find that they almost always mention getting valuable information from a friend or acquaintance.

Another technique many players use to find good plays, more accessible to more players without being an Einstein, is watching for things that change in a casino. I won’t disagree that many casino changes aren’t good for the player. But it’s a little like panning for gold; sometimes, when you shake out all the dirt and debris, you’ll find something of value. Look for a change of marketing executives; a new one just might be more player friendly and loosen up the mailers, at least for a while. Look at a newly revised players club system. Some changes might work in your favor, even if others do not. Watch for a change of owners; don’t assume everything will be downhill. New owners sometimes run we-are-now-better promotions. (Thousands of us are hoping this for the Palms in Las Vegas!)

When a new casino opens, it’s a given that a flock of savvy players will be there, checking out the machines, the table games, the players club. There is always a chance that in the hustle and bustle of getting the casino open quickly, the casino will make mistakes that will provide a good player opportunity. But these players don’t limit themselves just to the big Vegas openings. They travel anywhere to look for new opportunities, big or small. In fact, sometimes gems will be found in the smallest and/or out-of-the-way gambling locations. They might not even be bona fide “casinos,” but instead, small slot parlors, or a few slots in a truck stop or convenience store, or games in a local bar. (The Las Vegas Advisor, for example, tracks the local-bar scene day in and day out.)

And not surprisingly in this digital age, many players are checking out online casinos. Obviously, you have to live in or visit a state that has legalized them. But if you do, you can explore them for possible advantage plays. Some have generous bonus programs – I call them “players clubs in space” – that can give you good value for online play on various games. I’ve never played online, so I can’t give you specific details. But I’ve had reports from readers. One was about some good VP games on a CZR-branded online casino where you can build up tier and reward points. On another, some are earning points to add to their M life players club account at MGM. The Wynn Rewards program is being integrated with its online platforms, so you can earn rewards both through mobile and desktop platforms, in addition to in-person play at the brick-and-mortar casinos.

A gambler committed to finding good plays is flexible in where or what he or she plays, but also when. A promotion starts at midnight? It doesn’t matter. A flexible gambler never expects a 9-to-5 schedule. He doesn’t set his hours; the opportunities dictate his timetable.
And when one opportunity goes away, you don’t find the successful gambler sitting around and crying about “greedy casinos.” He knows no good play lasts forever. He’s learned to stay flexible, so he can adjust to change.

The most successful gamblers are scramblers!

AUGUST PROMOS AND NEWS

I have waited to write this report, hoping I would have more good details for players who are looking for better opportunities. But conditions remain pretty much the same – or worse.

DOWNTOWN GRAND

This former Lady Luck Casino seemed to be a suddenly surprisingly good play – full-pay deuces wild – for a short time in July, but alas, to no one’s surprise, it disappeared fairly quickly.  If you are interested in all the details, go to Bob Dancer’s July 30 column.  Take note: they no longer give any points for video poker play.

 

BOYD GAMING

Things here continue to be in a state of confusion.  On July 23 a planned software update for all of the original Las Vegas casinos took place but since then the players club program has not been working properly.  My experience was only with the Gold Coast, but I was told there were problems all over town.  For a week or so no information came up on machine card readers.  You could swipe your card at the kiosk and qualify for bonus points, but did not know if your points were accumulating properly as you played.   (Employees said they were but I have trust issues on this!)  Finally, this last Wednesday, the last time we played at the Gold Coast, the points were accumulating on the card reader but there was no information to be had at the kiosks, as to how many points or tier credits you earned or your account balances.  In the last few days I finally could get that information online.  Fortunately, the kiosks were working properly to give you benefits you earned, such as those senior Wednesdays perks.

Speaking of Young at Heart Wednesdays, I do have one little frugal hint that I only recently discovered.  The coupon for a free breakfast or lunch (or $5 off another food outlet) that you can get after earning one tier credit has a generous 48-hour expiration time.  So perhaps you don’t play until after 3 p.m. on that day so you think you have missed the 3 p.m. lunch closing deadline. Remember you could use it at those buffets on either Thursday or Friday!

There is some good news for some Boyd players, including myself (but not Brad).  We are getting notice of a “loyalty gift,” a tier bonus that puts us into the next tier level – from Sapphire to Emerald in my case.  Don’t ask me how you get this.  No one knows.  Some players who played little after the players club change got a bonus.  Some who played a lot got it.  But not everyone in either of those categories got it.  Who knows????  Do you think the powers-that-be are trying to do a little something to woo back the hordes of players who have left?

Not sure if anyone in the Ruby tier got this bonus.  But if you didn’t, you are still in that sad case of earning no points until you reach Sapphire.   [Correction here:  Ruby does earn tier credits, just not spendable points.]  Do you think the powers-that-be might be thinking that this was a terrible part of that new “improved” players club?  I try to be optimistic – but it isn’t easy here!

GENERAL NOTE

I have written in the past that some casinos (particularly Boyd properties) offer multiple-point days in their mailers that are only open to those who get the mailer, not the general public.  This month I noticed that my Station mailer (from Palace Station) did not mention their usual Monday, Tuesday, Wednesday multiple-point days (it did mention their senior Wednesday multipliers).  But then I noticed that those days did appear in Scot’s Bonus Point List.    Was that just an oversight on the Palace mailer and perhaps on all Station mailers? Anyway, just another reason to always check Scot’s list.  I am figuring there might also be an ad in Sunday’s paper about these multiple-point days.  We’ll see.

 

MGM Properties

Just read in the vpFREE forum that MGM, which usually had a standardized comp schedule for most properties, is starting to change to one that varies the earning rate depending on the game you play.  Oops – fewer comps for those playing the better-EV video poker games!

The downward trend continues!  🙁

 

Casino Marketing Partnerships

Cross-marketing has always been a technique used by casinos, but it is really picking up steam these days.  Umbrella companies send offers to customers, not just for their home casinos but for sister – brother? –  properties.  Caesars Entertainment is big on this.  We get invitations to their properties across the country, many we have never visited before.  And this is not happening just within one mother company. 

Almost Grown-Up Vegas Visitors

Recently we played host for 8 days to three under-twenty-one “kids” – I guess our grandchildren will always be “kids” to us even when they are much older!   Kaitlynn is almost 19, and grandson Zachary and his new bride, Taylor, are both 20.  We had never had trouble keeping the kids busy on their Vegas visits for all these last 20 years, but now would there be enough almost-grown-up things to keep them entertained?

I shouldn’t have worried – we never had a problem with finding fun things to do.  The problem was finding enough time to do all the things that interested them.  Here are some of the highlights:

Back Home Again

We always enjoy going to the Horseshoe in Hammond, IN, but are always tired when we get home.  We play more hours a day when we are out of town than when we are home in Vegas.  And although playing VP is fun for us, once a session goes over 3 hours our body starts to complain!  Then it is time to take a break.  At the Shoe our favorite place to take a break is their buffet, still one of our all-time favorites of the many we have visited in casinos all over the U.S.  And of course another choice where we can relax in peace and quiet is their classy Seven Star Lounge.  I hear there are future plans to build an attached hotel.  That would be nice since it would be easier to walk to one’s room to take an afternoon nap, something that is inconvenient when you have to shuttle back and forth to your hotel.

Today something that hasn’t happened to us for a long time took place.

MGM News

New Noir Tier Information

From their Web site, here is their tier levels:

Tier Level is determined by your total number of accumulated Tier Credits as follows:

  • Sapphire – Up to 24,999 Tier      Credits
  • Pearl – 25,000 Tier Credits
  • Gold – 75,000 Tier Credits
  • Platinum – 200,000 Tier Credits
  • NOIR – By invitation only

You will notice that there is no longer any number beside Noir.  It used to be one million, but recently that number was taken down.

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