We love the free-Megabucks credits the Palms gives us 3 times a week, but their new system for this is not customer-friendly. Now you have to stand in TWO lines instead of one. First, you have to go to the Cage to get your free-pull voucher – and the line is often very long, especially on Fridays when it swells with check-cashers. Then you go to the area where the Megabucks machines are located and wait in another line until the employee calls you to choose your machine.
Note to casinos: We do not like to stand in long lines anywhere in your properties. We get cranky. Cranky customers are apt to take off without playing! Organized promotions that flow well make customers happy. Happy customers are likely to play more in casinos that make them happy.