Where can you use your Caesars Total Rewards players card? In 40 casinos located in 13 states and one Canadian province. Although all these casinos are owned and/or operated by Caesars Entertainment, there are only a few rules, or policies, or programs that are the same in all these 40 casinos. No wonder players find it a never-ending quest to find out the information they need to maximize their use of the Total Rewards loyalty program.
To help you, this is one of the continuing discussions of this mother company with so many “children,” all who exert their individuality by taking the few general “family rules” and then running in 40 different directions.
One of the most recent examples of this is on the subject of a “day.” Looks like that is a simple word that everyone knows what that means? (Why do I think of President Clinton here?) Anyway, in casinos a “day” often does not run from midnight to midnight, as we usually think of it. Or, if it does, maybe that is only part of the time. The reason for this problem is that a casino’s “day” has to do when the computer switches to another time period, that is, another “day.” This “day” is called a gaming day.
For example, one casino may switch over to a new day at 6 a.m. and all the gaming done in their casino is figured from 6 a.m. to 5:59 a.m. the next morning. Why is this important to a player? Let’s say that someone wants to play only one day in a casino but he thinks the casino’s “day” starts at midnight. So he figures he will start playing at 4 a.m. and play until the next day at noon. Oops, he finds out too late that he has “triggered” two “days,” playing 2 hours on the first “day” (4 a.m. until 6 a.m.) and 6 hours on the second “day” (6 a.m. until noon). So, instead of the 8-hour daily average he is trying to achieve he now has a 4-hour average (8 hours divided by 2 days).
And if that is not complicated enough, there might be a promotion going on with a different promotion “day.” In the above example, the promotion day might go from midnight to midnight.
I would like to be able to give you the gaming day for every Caesars property, but I just can’t. I don’t seem to find this information on their Websites or anywhere else. Although it is commonly 6 a.m. to 5:59 a.m. there are enough exceptions that “commonly” is really worthless information. And to prove to you that you need to check on the gaming day at the particular property where you are playing – and the promotional day if you are indeed doing a promotion, here is an example that blew my mind. This all-property promotion (from last year) did have the rules online and did give the time information for each of their properties for this promotion. I have no idea if this corresponds to the gaming day at each property – it may, but I don’t know that for sure. But it certainly is an example how each Caesars property marches to a different drummer, and their “mother” is not in charge of the parade.
The promotion day [for that particular promotion] is from 6:00 AM and 5:59 AM with the following exceptions:
3:00 AM – 2:59 AM for Harrah’s Laughlin; Grand Biloxi
4:00 AM – 3:59 AM for the following properties: Horseshoe Tunica& Caesars Windsor
5:00 AM – 4:59 AM for the following properties: Harrah’s Tunica, Roadhouse Tunica, Harrah’s New Orleans; Harrah’s Reno
6:00 AM – 5:59 AM (Thursday – Tuesday) 7:00 AM – 5:59 AM (Wednesday) Harrah’s St. Louis
6:00 AM – 5:59 AM (Thursday – Tuesday) 8:00 AM – 5:59 AM (Wednesday) Harrah’s North Kansas City
6:30 AM – 6:29 AM for the following properties: Harrah’s Lake Tahoe and Harveys Lake Tahoe
8:00 AM – 6:00 AM – Harrah’s Joliet
9:00 AM – 6:00 AM – Harrah’s Metropolis
I should note here that this confusing situation is not just a Caesars problem. You need to check this out at ANY casino.